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Our Maintenance Plans

• Telephone and VPN Support For a pre arranged number of incidents with a 6 working hour response time.
• Pre-charged number of incidents, see chart.
• 6 working hour telephone response times
• Telephone support from 1st then if necessary 2nd line Support Engineers
• VPN or Remote access Support from 2nd line Engineers if necessary
• Engineer callout response of 2 working days
• Unlimited Engineer Callouts discounted by 5%
• Cost of parts additional unless under warranty.
• Parts and onsite labour required for onsite hardware/software support always charged for.
• Ideal for small businesses without the resources to employ an I.T manager.

• Telephone and VPN Support For a pre arranged number of incidents with a 2 working hour response time.
• Pre-charged number of incidents, see chart.
• 2 working hour telephone response time.
• Telephone support from 1st then if necessary 2nd line Support Engineers
• VPN or Remote access Support from 2nd line Engineers if necessary
• Engineer callout response of 8 working hours*
• Unlimited Engineer Callouts discounted by 10%
• Cost of parts additional unless under warranty.
• Parts and onsite labour required for onsite hardware/software support always charged for.
• Ideal for small to medium businesses who require cover and support for semi-critical pc?s.

• Telephone and VPN Support with a 45 minute response time.
• 30 incidents per month.
• 45 Minute telephone response.
• Telephone support from 1st then if necessary 2nd line Support Engineers.
• VPN or Remote access Support from 2nd line Engineers if necessary.
• Engineer callout response of 4 working hours*
• Unlimited Engineer Callouts are included.
• All Labour costs included in contract.
• Cost of parts additional unless under warranty.
• Ideal for servers and critical pc?s whose downtime must be kept to a minimum